Placing an Order:
Please send a mail to firstname.lastname@example.org with the Item Code or the description of the sculpture you are interested in and I will send you the price and the delivery schedule.
Delivery and Shipping: If the piece you order is availavable with us we will ship it within 48 hours of your order. If the piece is not available then we need 3-4 weeks of time to work with the artisans and get the piece ready to your satisfaction. We can send you some live updates when your piece is getting ready and you can chat with the artisans directly!!
Custom Orders for Any Statue:
We work with the most skilled artisans and can make any sculpture to your specification.
All the sculptures presented are handcrafted. If you are placing a custom order for a sculpture then there may be small variations from the photograph and the actual sculpture as it is not possible to make an identical replica.
Time estimates: Smaller items can be supplied in 3 weeks and the larger designs will take 8-12 weeks. Please understand that buying such beautiful handcrafted sculptures and statues is a special occasion. We need time to make your handcrafted statue perfect and it does take some time to create and ship. This is definitely not your run of the mill e-commerce product that can be delivered overnight.
Prices: Please send a mail to email@example.com with the Item Code or the description of the sculpture you are interested in and I will send you a quotation with the price.
Packing: Each piece will be packed and shipped according to international packing standards. It is very important that your piece arrives undamaged. To this end, we take great care and we ensure that each piece is well packed.
For all our heavy large statues we build a custom crate for the sculpture so that it is packed safely for the journey. We build a crate around the statue and then brace the statue inside so the sculpture does not shift during its journey.
We do not charge anything for crating the sculpture.
If you wish to order large quantities from me, for reselling purposes, I can incorporate printing of your barcode along with the design code if you think it is necessary. Please let me know if you have any packaging specification. If your requirements vary significantly from my methods extra charges maybe applicable. Specific delivery charges will be quoted after knowing your requirements.
Shipment: You will have to decide the mode of shipment. We can make arrangements for delivery by ship, air freight, courier or post parcel. If you let me know your preference we can send you the shipment rates.
We pass on the exact shipping charges to you that we are charged by the shipping company.
Payment: 100% advance payment with Payment can be made via Paypal, NEFT, Credit Card or Debit Cards. Details will be sent to you after getting your order.
Tracking Numbers: Once your order has shipped we will email you a tracking number.
Insurance: We pack each sculpture with great care and ships each package with full insurance. If there is any damage to a sculpture please notify us immediately. Save all the packaging materials.
Damage: We take utmost care to insure that a sculpture is not damaged in shipping by packing each piece with care. However, no matter how perfectly a sculpture is packed, the journey from our store to your home is out of our hands. If a sculpture has been damaged in shipping please notify us within 48 hours so that the proper insurance measures can be taken.
Be sure to keep all of the packaging materials which will be needed for inspection by the shipping company. Without it, we will not be able to make a claim with the shipping agents as they require all the original packing materials.
In the event of a piece arriving damaged Shivani Crafts will pay for the return shipping and you will not be charged any service charges.
Please do send me your order. I will be happy to give my immediate attention to fulfilling your order. Thanking you and assuring you of my best services at all times.